Privacy Policy

Know Divorce may collect the following categories of information.

Information may be collected when you:

• Complete a contact or consultation form;
• Request consultation, mediation or mutual consent divorce support;
• Contact us by telephone, email or messaging application;
• Visit the office;
• Participate in a consultation or meeting;
• Submit documents;
• Communicate with an authorised professional; or
• Browse or interact with the Website.

Information may also be received from the other spouse, an authorised family member, an advocate, a mediator or another person where permitted by law or authorised by the concerned individual.

Personal information may be used to:

• Respond to enquiries;
• Verify identity and contact details;
• Schedule and conduct consultations;
• Assess whether consultation, mediation or mutual consent divorce support is appropriate;
• Communicate with the user or another participating party;
• Organise information and documents;
• Identify potential conflicts of interest;
• Prepare or coordinate documents after formal engagement;
• Provide procedural and professional support;
• Maintain service and communication records;
• Process payments and issue receipts, where applicable;
• Improve Website performance and user experience;
• Prevent fraud, misuse and security incidents;
• Comply with professional, contractual and legal obligations;
• Establish, exercise or defend legal claims; and
• Respond to lawful directions from courts or authorities.

Information shall not ordinarily be used for purposes materially unrelated to those stated above without appropriate notice or consent.

When you provide your telephone number, email address or other contact details, you consent to being contacted for enquiry response, consultation coordination, document requests, appointment reminders and service-related communication.

Know Divorce shall endeavour to limit communications to matters connected with your enquiry or engagement.

You may request that non-essential communication be discontinued.

Know Divorce recognises that matrimonial and family-related information may be private and emotionally sensitive.

Such information shall be accessed only by persons who reasonably require it for responding to the enquiry, conducting consultation, coordinating mediation, providing professional services or fulfilling legal obligations.

Submission of information through the Website before formal acceptance does not, by itself, create an advocate–client relationship or guarantee that all information will attract advocate–client privilege.

Personal information may be disclosed only where reasonably necessary to:

• Advocates, mediators, consultants or professionals involved in the requested service;
• Authorised employees or representatives;
• The other participating party, with appropriate consent or where necessary for mediation;
• Courts, tribunals, authorities or government departments;
• Technology, hosting, email, communication or document-management service providers;
• Accountants, auditors or professional advisers;
• Payment processors, where payments are enabled;
• Prevent fraud, harm, abuse or unlawful activity; or
• Comply with a legal obligation or enforceable direction.

Third-party service providers shall receive information only to the extent reasonably necessary for the relevant function.

Know Divorce does not sell or rent personal information to third parties for their independent marketing purposes.

The Website and its services are intended for adults.

Know Divorce does not knowingly invite children to submit personal information directly through the Website.

Parents or lawful guardians may provide limited children-related information where it is relevant to a family consultation, settlement discussion or legal proceeding. Such information shall be used only for the relevant purpose and handled with appropriate care.

The Website may use cookies, analytics tools or similar technologies to:

• Enable Website functionality;
• Remember user preferences;
• Understand Website traffic;
• Diagnose technical issues;
• Improve performance; and
• Protect the Website from misuse.

Users may restrict or disable cookies through browser settings. Certain Website features may not function properly when cookies are disabled.

Know Divorce adopts reasonable administrative, technical and organisational safeguards intended to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Unauthorised disclosure; and
• Destruction.

These measures may include access restrictions, password controls, secure communication practices, data backups and limited disclosure.

However, no internet transmission, email system or electronic-storage method is completely secure. Absolute security cannot therefore be guaranteed.

Users should avoid sending unnecessary documents or confidential information through unsecured or unauthorised communication channels.

Personal information shall be retained only for as long as reasonably necessary to:

• Respond to the enquiry;
• Provide requested services;
• Maintain professional and business records;
• Comply with legal or regulatory obligations;
• Resolve disputes;
• Enforce agreements; and
• Protect legitimate legal interests.

Information that is no longer required may be deleted, anonymised or securely archived, subject to legal, professional and record-retention obligations.

Subject to applicable law and reasonable identity verification, users may request:

• Information regarding the personal data being processed;
• Correction of inaccurate information;
• Completion or updating of incomplete information;
• Erasure of information that is no longer necessary;
• Withdrawal of consent;
• Restriction or cessation of non-essential communication; and
• Redressal of a privacy-related grievance.

A request may be refused or limited where retention or processing is required by law, professional obligations, contractual requirements or the establishment, exercise or defence of legal claims.

Users are responsible for providing accurate and current information.

You may contact Know Divorce to correct or update your personal details. Know Divorce shall not be responsible for consequences arising from inaccurate, incomplete or outdated information supplied by a user or third party.

The Website may contain links to external websites, government portals, mapping services, payment providers or communication platforms.

Know Divorce does not control the privacy practices or security of third-party platforms. Users should review the privacy policy of each external service before submitting personal information.

Information may be stored electronically or physically by Know Divorce or by authorised technology and service providers.

Where information is processed or stored through a service provider located outside India, reasonable steps shall be taken to ensure that such processing is carried out in accordance with applicable Indian law and appropriate contractual or security safeguards.

If a personal-data breach or security incident occurs, Know Divorce shall take reasonable steps to:

• Identify and contain the incident;
• Assess its likely impact;
• Protect affected information;
• Restore system security; and
• Provide notices to affected persons or authorities where required by applicable law.

Know Divorce may disclose information where reasonably believed necessary to:

• Comply with applicable law;
• Respond to a court order, summons or lawful direction;
• Protect the rights, safety or property of any person;
• Prevent fraud or unlawful conduct;
• Investigate misuse of the Platform; or
• Establish, exercise or defend a legal claim.

Know Divorce may revise this Privacy Policy to reflect changes in law, technology, services or internal practices.

The updated Policy shall be published on the Website with a revised “Last Updated” date. Users are encouraged to review this page periodically.

Continued use of the Website after publication of an updated Policy shall subject to the revised Policy.

Questions, correction requests, consent-withdrawal requests or privacy grievances may be addressed to:

The request should contain sufficient information to identify the user, the relevant enquiry and the nature of the grievance. Know Divorce shall endeavour to acknowledge and address legitimate requests within a reasonable period.